Customer Relations / VIP Manager

We are seeking an experienced Customer Relations/VIP Manager to join our team based at our new offices in Dubai.

After launching in 2020, we are now looking for aggressive scaling strategies to maximise our Customer reach and product offerings. As part of this plan for growth, we are looking to recruit an individual with experience of managing customer relations and taking care of VIP customers. This role will be key to our aims of building on the progress we have seen so far and enabling us to escalate our growth at the sort of speed we expect to achieve.

Opportunity:

The right candidate will be expected to deploy a variety of techniques to maximise customer relations and increase VIP spend and thereby help us to build turnover and profitability based on the customer base they help to manage.

We are a management and marketing services consultancy firm. Our clients are small scale operators licensed in different jurisdictions to offer real money gambling products, mainly focused on sports gaming.

We do not operate for customers in Dubai and offer outsourcing facilities to Clients that operate in other countries.

Job Description:

• To lead a team dedicated to ensuring we achieve the highest possible customer relations levels whilst taking care of and optimising the profitability of our VIP customers
• Working closely with related teams to identify VIP players and devise strategies to take care of them in the best possible way on a bespoke basis
• Reporting and monitoring data related to the business of customer relations and VIP performance and where necessary changing tactics to attempt to further optimise our profitability
• Working closely with software analysts and developers to look to optimise our internal software to best maximise our results in the areas specific to this role

The ideal Candidates will demonstrate the following:

• At least 2-3 years’ experience of working in a customer relations/VIP manager role
• You must be a problem solver who can think logically and creatively in an attempt to offer up multiple methods by which we can improve our conversion results
• You will work closely with related teams to ensure we deploy joined up logic that impacts upon every stage of the customer life cycle
• You will be a strong communicator who keeps stakeholders updated in terms of results and future plans as well as externally communicating with players under your control and ensuring you deliver a suitable message to those individuals.
• You must be a free thinker and somebody who can utilise their own initiative rather than waiting for instructions.

Team: Customer Services

Level: Graduate

If this describes you then apply for immediate consideration! Send us your Cover Letter and CV to hr@beedea.com – we look forward to hearing from you.